Please be aware that by booking a flight with jetXtra.uk.com you are agreeing to the below terms and conditions.
jetXtra.uk.com is registered under the 1998 UK Data Protection Act. By booking with us passengers agree that we may use their personal information to process the booking and to notify them about new services or promotions.
Air travel organisers licence (ATOL)
ATOLs are issued by the Civil Aviation Authority (CAA) and are a legal requirement for UK companies selling air travel. This licence gives passengers protection in the event of a travel company failing, passengers will be able to claim a refund via the CAA if they have not already travelled, and any passengers who are abroad at the time will have alternative flights arranged for them.
The flights shown on this website are ATOL protected by the Civil Aviation Authority. jetXtra.uk.com flights are ATOL protected by SPORTING EVENTS GLOBAL LIMITED (ATOL number 5772). ATOL protection extends to customers who book and pay in the United Kingdom.
We also act as agents for licensed tour operators. We act only as agents for the principals actually providing the relevant services and we shall not be liable for any act or default on the part of any such Principle or its agents. Passengers are booked and/or tickets and coupons are issued or obtained by us subject to the conditions regulations and terms of the carriers and/or principals concerned.
Most flights on this website are protected by the ATOL scheme but ATOL protection does not apply to all travel services listed on this website, if booking a flight originating outside the UK, ATOL protection will not apply.
Booking a flight
All flight bookings are made with SPORTING EVENTS GLOBAL LIMITED trading as jetXtra.uk.com, other products displayed on the jetXtra.uk.com website are provided by third parties, jetXtra.uk.com acts as an agent for these suppliers and any bookings made for these products are contracted with the relevant supplier whose own terms and conditions apply.
The person booking a flight must be aged 18 years or over, the person making the booking is classed as the lead passenger and is confirming they have the authority to accept and do accept these terms and conditions for each person included in their booking. When a person under 18 years is travelling unaccompanied, a person aged 18 or over will be required to make the booking and enter their details as the person who has authority to accept these terms and conditions on the minors behalf, the minors details should then be entered in the passenger box. The lead passenger or person booking will be the primary contact for any correspondence from jetXtra.uk.com or partner suppliers for all persons included in the booking.
If another person makes a booking on behalf of the passenger, we assume that person has been given authority to accept the terms and conditions on the passengers behalf. If this is not the case, the passenger must contact jetXtra.uk.com immediately.
The person booking must provide correct contact details for themselves inorder for any changes to the booking to be communicated. jetXtra.uk.com accepts no liability if details entered are incorrect and this results in the person not being contacted and flights are missed as a result. Information given is accepted as being correct unless subsequently amended in writing. We do not accept any responsibility whatsoever, for any inconvenience or financial loss caused by wrong information being supplied.
Bookings can be made using a debit or credit card and will not be subject to additional transaction fees. Alternative forms of payment such as a cheque are possible, passengers should call jetXtra.uk.com to pay for bookings by cheque, please note payment by cheque will require 7 working days for clearance.
Carriage on flights will not be permitted without full payment for a ticket being received by jetXtra.uk.com.
Prices for flights are subject to change and are not confirmed or guaranteed until payment has been made and booking confirmation e-mail received, the service offered by jetXtra.uk.com is flight-only and does not include transport to the airport or any other service.
Payment for flights is made in full upon booking, the fare will be shown inclusive of all taxes, which are charged by Governments and airport operators to be collected from passengers. The taxes included in fares per person are:
|UK Air Passenger Duty||£13|
Please note that in the event of any increases in taxes after a booking is confirmed, we reserve the right to charge for any difference before travel will be permitted.
Any extra services required may be subject to a fee, which are listed below, when we are acting as an agent for another supplier or tour operator, the fees for the below products or services may be different and will be charged accordingly.
|Increased Baggage Allowance||£9.99|
|Second Checked Bag||£50|
|Extra Legroom Seat||£14.99|
|Increased 20kg Baggage At Airport||£15|
|Overweight Baggage At Airport||£40|
|Flight Change||£30 + Ticket Difference|
|Posted Confirmation||£5 per issue|
*All fees are per product or service per one-way flight.
After making a booking, passengers will receive an e-mail from jetXtra.uk.com with their confirmed flight booking details, at this point the passenger enters into a binding agreement for the services ordered with Sporting Events Global Limited trading as jetXtra.uk.com and are subject to these terms and conditions. Passengers should check the details on the confirmation e-mail and ensure all are correct, it is the passengers responsibility to contact jetXtra.uk.com if anything is incorrect.
Passengers may request their confirmation to be posted to them, upon payment of a postal fee.
jetXtra.uk.com operates a ticketless service, the confirmation e-mail is the only document supplied, passengers are asked to bring the confirmation e-mail and relevant photographic identification with them to the airport inorder to travel. Passengers are strongly advised to check the jetXtra.uk.com website 48 hours prior to departure to ensure there are no flight time changes which can be found on the destination pages.
Infants and children
jetXtra.uk.com will accept infants aged between 14 days and 2 years of age, an infant becomes a child on the day of their 2nd birthday and will then fall under child ticket rules, if an infant turns 2 years of age before the return flight, they will be classed as a child for that return journey and a seat will need to be purchased for them.
Infants are charged a fee of £20 per sector to travel, only one infant is permitted per adult and infants will not be allocated their own seat, a small 10kg case can be checked in for an infant, In addition the infant allowance mentioned above, 1 child ‘car seat’ or stroller/buggy per infant travelling may be carried free of charge and will be loaded into the aircraft hold. These items shall not be accepted free of charge where no infant is travelling. Infants will be required to sit on the lap of the adult responsible for them.
Children between the ages of 2 years and 15 years will pay the same fare as adults and will be allocated their own seat. All children under the age of 16 years must be accompanied by a parent, guardian or responsible person aged 16 or over. Under no circumstances, must another passenger be asked to accept responsibility during the flight of an unaccompanied minor.
Group bookings for children are accepted, an adult supervisor will be required for every 15 children, children should be supervised at all times and we reserve the right to refuse travel to any children that behave in a disruptive or abusive manner. An adult is considered to be anybody 16 years or over. Bookings should be made by calling jetXtra.uk.com.
Once a booking is confirmed, all jetXtra.uk.com flights are none refundable, the only exception to this are taxes in the case of non travel, which can be claimed back by writing to us, we aim to refund taxes within 28 days after receipt of claim. Tax refunds are subject to a £5 per person administration fee. In exceptional circumstances we may offer a credit to the value of the fare (including taxes but excluding change fees and any other applicable fees) which can be used to purchase flights within the following 12 month period.
Passengers are advised to write to us detailing the reason for the cancellation and any supporting documentation they can provide, such as a copy of a death certificate in the case of a bereavement. All claims will be individually assessed and passengers will be notified of the decision made within 28 days. All decisions are final.
jetXtra.uk.com reserve the right to cancel departures, in this event refunds for the full amount will be made to passengers affected, refunds will take place within 28 days of the cancellation.
It is a booking condition of all tour operators & suppliers that passengers have adequate travel insurance. Passengers must take out travel insurance and details of our insurance offers can be found on this website. Neither we nor any of our agents shall be liable or responsible for any loss, damage, and injury. Delay or inconvenience whatsoever to any traveller or his luggage or other personal property sustained or suffered in, or during, any passage, journey, trip or stay, or in respect of any accommodation or in the carrying out of any arrangements booked through us. In the case passengers decline insurance they may be asked to sign an indemnity form, or provide details of alternative cover. No insurance will be issued until the full premium has been received. It is highly recommended that all passengers ensure they have adequate travel insurance which will also provide cover in the case of cancelled flights.
The name on a booking may be changed on payment of a name change fee. Name changes must be made at least 24 hours prior to the departure date. The current cost of a name change is £30 per passenger per sector. If changes are requested with less than 24 hours to departure, a new ticket will need to be purchased.
Any passenger who accidently spells a name wrong when booking can have the name corrected for no charge. Names should be the same as displayed on the passport of the person travelling.
Name changes can be made by calling jetXtra.uk.com.
Subject to availability flights may be changed on payment of a flight change fee. Changes must be made at least 24 hours prior to the departure date. The current cost of a flight change is £30 per passenger per sector plus any difference between the new flights fare and their original ticket bought per sector. If the fare is lower on the new flight no refund will be made. If changes are requested with less than 24 hours to the original or new departure date, a new ticket will need to be purchased.
The flight timings or dates shown may change between the date of reservation and the date of travel. If this occurs, we will contact passengers via e-mail to inform them about any change. It is important for this reason to ensure correct contact details are given to jetXtra.uk.com. We also strongly recommend all passengers check the jetXtra.uk.com website at least 48 hours prior to departure to check for any flight time changes, upto date timetables are displayed on the destination pages on the website. We will not be held responsible and the passenger will not be entitled to any compensation if the passenger misses their flight as a result of a change.
We do not guarantee a flight will be operated by any aircraft specified and reserve the right to change aircraft as may be necessary, including using another airline’s aircraft. We cannot guarantee that the level of service and baggage allowance will be the same in this situation.
jetXtra.uk.com flights operate with an assigned seating policy, seats will be assigned at check-in and we will endeavour to assign passengers seats together, however this cannot be guaranteed if flights are busy. Arriving early for check-in will ensure a larger selection of seats are available.
Extra legroom will be available and can be prebooked when booking online or by phone, these seats will be charged at £14.99 per passenger per sector.
Extra legroom seats are offered adjacent to the emergency exit rows, regulations state that emergency exit seats may only be occupied by passengers who are able bodied and over 12 years of age. If a passenger that has selected an extra legroom seat does not adhere to these regulations, we reserve the right to reallocate that passenger to another seat, without refund. In the event that operational reasons prevent a seat booking being honoured, a full refund of the extra legroom seat fee will be given within 28 days.
Check-in, security and boarding
All passengers should present themselves at any appropriately marked jetXtra.uk.com check-in desks, the check-in screens will display which check-in desk is assigned to the particular flight number, it is the passengers responsibility to ensure they use the correct desk. Desks will open two hours before the scheduled departure time and will close 45 minutes prior to the scheduled departure time and any passenger that fails to present themselves at check-in by this deadline will not be accepted for travel and will not be entitled to a refund. We strongly recommend that passengers check in two hours before the scheduled time of departure. Anybody requiring assistance should arrive at least 90 minutes before departure, arrangements will then be made for those passengers to be boarded onto the aircraft.
All passengers will be required to provide their booking confirmation e-mail or letter and relevant government issued photographic ID at check-in. The accepted forms of ID are a valid passport or national identity card supported by any other required documents such as visas. Children and infants will require their own passport or identity card.
If a passport or indentity card is damaged in any way it may not be accepted, any passenger affected by this will not be allowed to travel and no refund or compensation will be entitled too, if in doubt passengers should contact jetXtra.uk.com in advance to avoid disappointment.
If an infant or child will be travelling without their parent or guardian please contact us prior to the departure date as we will require written confirmation from their parent or guardian that they are allowed to travel. Spanish children under 18 will require an authorisation form from their local police station to travel unaccompanied.
Once passengers identification has been confirmed and necessary security questions asked at check-in, passengers will receive their boarding passes and should at this point proceed to the security area to pass through to the departure lounge.
All passengers will be subject to security and immigration screening by airport security staff before being allowed into the departure lounge, any passenger who refuses to have their person or baggage screened will not be allowed to travel and will have their booking cancelled, no refund or compensation will be entitled too.
Passengers should ensure they are at the boarding gate for their flight at least 25 minutes prior to departure, this is to ensure the aircraft can depart on time. Passengers who do not present themselves at the boarding gate before this time risk having their baggage offloaded and their booking cancelled, if this occurs they will not be allowed to travel and will not be entitled to a refund or any compensation. We advise all passengers to check the airport flight screens regularly to see when their flight is due to depart and board.
jetXtra.uk.com do not operate standby arrangements, however passengers are welcome to speak with staff regarding buying a ticket if a seat becomes available.
During the flight passengers will have the opportunity to purchase soft or alcoholic drinks and food from the the onboard bar. There is no inflight entertainment systems installed on the aircraft, therefore we invite passengers to bring along their own small electronic devices such as personal stereos or laptops for entertainment.
Passengers are prohibited from consuming their own alcohol onboard. Although alcohol may be carried onboard in the passengers cabin baggage so long as the bottle is sealed and remains sealed throughout the flight.
All passengers are given a free baggage allowance on jetXtra.uk.com flights.
We will allow each passenger one piece of checked baggage weighing no more than 15kg free of charge, this baggage will go into the aircraft hold and will be screened by airport security. For an additional fee subject to operational restrictions, an increased checked baggage allowance will be permitted. Infants are entitled to one piece of checked baggage weighing no more than 10kg free of charge. Passengers (excluding infants) are also permitted to take one piece of cabin baggage which will weigh no more than 5kg and no larger than 50cm x 40cm x 20cm, any cabin baggage over this allowance will need to be checked in and will be subject to a fee. Any reasonable sized purchases made within the terminal maybe taken onboard in a separate carrier bag. If cabin baggage is larger than the permitted dimensions or over 5kg in weight it will need to be checked in and will be subject to additional baggage charges.
All baggage will be subject to security screening at the airport by security personnel, this may involve a physical search or an x-ray. If passengers do not comply with this requirement they will not be allowed to travel and will have their booking cancelled, they will not be entitled to any form of refund or compensation. jetXtra.uk.com will not be liable for any loss or damage caused to baggage or its contents by security screening and this should be taken up directly with the airport responsible.
Baggage regulations are subject to change at short notice. Any additional restrictions imposed by authorities on cabin or checked baggage at time of travel will be enforced.
Passengers may take liquids on board in their cabin baggage provided they meet the following restrictions:
– The liquid is in a container with a maximum volume of 100 ml
– All liquid containers meeting the maximum volume of 100ml can be fitted comfortably into a transparent, re-sealable 1 litre plastic bag.
The plastic bag should be presented separately at security. You may be required to dispose of any liquids that do not meet the above criteria. These restrictions do not effect liquids in your checked baggage.
The Department for Transport has put restrictions on the transport of ink cartridges, any ink or toner cartridge weighting more than 500g is not allowed to be taken into security restricted areas or be transported in cabin or checked baggage.
Only certain items of Dangerous Goods are permitted for carriage. View up-to-date details of all banned/restricted items for BA CityFlyer-operated flights at http://www.ba.com/travel/bagrest/public/en_gb
If passengers exceed their set baggage allowance, they may be subject to baggage charge of £40 per one-way flight. The maximum weight of any single checked bag is 32kg. If a passenger fails to pay for excess baggage, we reserve the right to refuse travel without refund.
Sports equipment and animals
Sporting equipment is welcomed onboard our flights and the costs for transporting such items are listed below, golf bags can be selected when booking online, any other items can be booked via our call centre.
|Item||Prices – one-way|
All fees are per product per one-way flight.
**Scuba tanks need to be empty with valves open.
***Bicycles must be wrapped in stiff cardboard with the pedals off, front wheel removed and the handlebars turned inline with the frame. Tyres must also be deflated.
The following dangerous articles are not permitted in baggage whether cabin or checked baggage:
– Compressed gas and ignitable devices
– Flammable liquids
– Radioactive material
– Firearms and explosives
– Matches and lighters
– Infectious substances
In addition the following articles are prohibited from being carried either on the person or in cabin baggage:
Toy or replica guns (plastic or metal), catapults, household cutlery, knives with blades of any length, paper knives, razor blades, trades mans tools, darts, scissors, tweezers, hypodermic syringes (unless medical reason), knitting needles, sporting bats, billiard, snooker or pool cues, this list is by no means exhaustive.
We advise passengers to carry valuable or fragile items such as money and jewellery on their person or in cabin baggage. If in any doubt over any items, please call in advance or ask at check-in.
Passengers should ensure they collect any checked baggage from the baggage area at the arrival airport, in the unlikely event that baggage is delayed, damaged or stolen, this should be immediately reported to the Lost & Found desk at the airport. If a bag a damaged, passengers should write in no later than 7 days from the delivery of baggage. In case of late delivery, then we allow 21 days from the moment the baggage finally arrives.
Transport of unchecked and unaccompanied baggage is not allowed. Passengers will be asked to identify their baggage and take responsibility for the contents.
Carrying personal belongings or other items received from third parties is strictly forbidden.
Carriage of human remains
We do not accept human remains on our flights.
Ashes are permitted to be carried, for security reasons we would please ask that a copy of the death certificate and cremation certificate are presented at the time of check-in. Passengers are asked to ensure any ashes are securely packaged in an appropriate container and should carry them on their person or in cabin baggage.
Passengers with special requirements
It is the responsibility of each passenger to ensure they are fit to fly. Any passengers that have a medical condition or have suffered an injury need to notify us at the time of booking or at the earliest possible opportunity, no later than 48 hours prior to departure. Failure to do so may result in not being accepted for travel. We will endeavour to provide passengers with all the assistance they should need for boarding and disembarking flights.
Any person requiring oxygen should contact jetXtra.uk.com at least 7 days prior to departure. Oxygen can be supplied, a charge may be levied for this, a medical certificate confirming that oxygen is required for medical reasons and that the passenger is fit to fly will be required.
Passengers who require wheelchair assistance should select the assistance option when booking their flight, any passenger who plans to bring their own wheelchair should ensure they contact jetXtra.uk.com at least 72 hours prior to departure, wheelchairs will be carried in the hold of the aircraft free of charge. Wheelchairs that are powered by sealed, non-spillable types of battery are acceptable, however wheelchairs with un-sealed, spillable batteries are not.
Any passengers with visual or hearing impairments can be pre-boarded in advance so that cabin crew can explain the safety requirements.
Passengers unable to fit into a single aircraft seat for any reason, this includes when they would be encroaching on the person sat next to them will be required to purchase additional seating. If a passenger knows this to be the case, select additional seating when booking or contact jetXtra.uk.com to arrange this. This is subject to availability and as such can be refused.
Pregnant passengers will be accepted up to 27 weeks without a medical certificate. After that a medical certificate issued by a doctor or midwife is required. Travel is not permitted after week 36.
Passengers suffering from severe infectious diseases are not permitted to travel.
Passengers suffering from minor infectious diseases will require a medical note from their GP confirming that they are fit to fly. The below guidelines explain when a passenger is considered fit to fly:
Rubella: passengers can be accepted for travel 4 days after the appearance of the rash.
Measles: passengers can be accepted for travel 7 days after the appearance of the rash.
Mumps: passengers can be accepted for travel when all swelling has subsided. This is usually after 7 days however it can take up to 14 days.
Chicken pox: passengers can be accepted for travel 7 days after the appearance of the last new spot.
Passengers suffering from viral infections such as influenza should avoid travelling until symptoms have passed.
Asthma sufferers are able to carry inhalers and/or nebulisers provided that these do not contain oxygen cylinders. Passengers suffering from severe asthma will require a note from their GP confirming they are fit to fly.
Passengers that suffer from peanut allergies should advise the cabin crew when boarding, the crew will then make an announcement to ask other passengers to reframe from eating them, however we cannot guarantee peanuts will not be onboard.
Delays, cancellations and refunds
If a flight is delayed by one hour or more passengers can choose not to fly and will be offered the opportunity to rebook onto an alternative jetXtra.uk.com flight within the following 7 day period. Alternatively passengers can cancel the booking entirely and receive a credit which can be used on another jetXtra.uk.com flight within the following 6 month period, the credit will be to the value of the fare inclusive of taxes, but exclude any name/flight change fees.
If a flight is delayed by more than 2 hours (where the flight is less than 1500km) or 3 hours (where the flight is over 1500km) passengers will be offered refreshment vouchers to use in the airport terminal, two short telephone calls, telex, fax or e-mails plus overnight accommodation if the flight is expected to operate significantly into the following day.
Where a flight is delayed for 5 hours or more, passengers can choose not to fly and will be given a refund for the journey not made, this will be inclusive of taxes but exclude any name/flight change fees. This claim should be made in writing as soon as possible.
If a flight is cancelled due to extraordinary circumstances, e.g. weather, technical, air traffic control, airport related problems, strike, civil unrest or security issues passengers will be offered one of the following:
Alternative flight to the destination at the earliest opportunity.
Alternative flight to the destination at a later date at the passengers convenience and subject to availability.
If the passenger decides not to travel a refund of the fare paid for the cancelled sector maybe given if flights no longer serve their purpose. Refunds will be to the value of the fare inclusive of taxes but exclude any name/flight change fees.
No compensation will be payable in circumstances were the delay or cancellation is beyond the control of the aircraft operator.
If a flight is cancelled for any other reason passengers will be entitled to the above mentioned options. However in addition, maybe entitled to compensation in the sum of €250 if the flight is under 1500km and €400 if the flight is over 1500km. If passengers are offered an alternative flight, compensation will be reduced by 50% where arrival time does not exceed the scheduled arrival time of original flight by 2 hours (flights under 1500km) and 3 hours (flights over 1500km).
In all circumstances, passengers are entitled to refreshment vouchers, depending on the delay, two short telephone calls, telex, fax or e-mails, plus overnight accommodation if the flight is delayed significantly into the following day.
Passengers will not be entitled to any compensation if:
Passengers are informed of the cancellation at least 14 days before the scheduled time of departure.
Passengers are informed of the cancellation between 7 and 14 days before the scheduled departure and are offered an alternative flight, allowing them to arrive no later than 4 hours after the original arrival time.
Passengers are informed of the cancellation less than 7 days before the departure and are offered an alternative flight, allowing them to arrive no later than 2 hours after the original arrival time.
All compensation requests should be directed to the aircraft operator responsible for the flight, a response can usually be expected within 28 days after receipt of claim.
We strongly recommend that passengers take out adequate travel insurance to cover all aspects of the trip. We will not reimburse any costs for alternative transport or hotel accommodation in the event of delayed, cancelled or missed flights. Letters to support travel insurance claims for flight cancellations or disruptions can be supplied free of charge.
If passengers book a connecting flight with another carrier, this represents a separate contract to that with SPORTING EVENTS GLOBAL LIMITED. All passengers are strongly advised to allow at least 3 hours between the arrival of the incoming flight and the departure of the onward flight. We will not reimburse any costs if connecting flights are missed as a result of a delayed or cancelled service.
If on a rare occasion we are unable to accept passengers on an operating flight for which a passenger has a confirmed reservation. Passengers will be offered an alternative flight and may receive compensation which will be paid within 28 days of the affected flights departure date.
Any passenger maybe denied boarding or be offloaded at any airport if it is considered that:
The passenger may endanger the safety of the aircraft, passengers or crew.
The passenger is under the influence of alcohol or drugs.
The passenger has behaved in a threatening, aggressive, abusive or insulting way towards staff or other passengers.
The passenger has ignored safety or security instructions.
The passenger has made a bomb or any form of terrorism threat, even if it was a joke.
The passenger has refused a security check.
The passenger has committed a criminal offence whilst at the airport or onboard the aircraft.
Any passenger that is denied boarding or offloaded will not be entitled to a refund or any compensation.
Personal conduct on board
All flights are non-smoking, smoking is strictly forbidden onboard the aircraft and anybody caught smoking onboard will be liable to prosecution. Use of mobile phones and other electronic devices are strictly regulated
Passengers should follow the instructions of the cabin crew at all times, refusal to do so may result in being offloaded.
Alcoholic beverages will be available for passengers 18 years or over to purchase onboard, however, passengers are prohibited from consuming their own alcohol onboard and this will be strictly enforced. The cabin crew have a duty of care and will monitor passengers alcohol consumption, it is illegal to be drunk onboard an aircraft and any passengers who become disruptive or abusive and show that they are no longer fit to be onboard the aircraft maybe offloaded. This may involve the aircraft being diverted to the nearest airport and the passenger being handed over to the local police.
Please note that if a passenger causes any damage to the aircraft or their actions onboard incur any costs to the airline, that passenger will be liable for the costs (including the substantial costs of a diversion).
In accordance with UK and International law the Captain is in command of the aircraft and every person on board will obey his or her lawful orders.
We will not tolerate any abuse of passengers or staff and we ask all passengers to show respect and courtesy to everybody onboard.
Bookings when acting as an agent
In cases when jetXtra.uk.com act as an agent for other suppliers or tour operators, that operators terms and conditions apply in addition to those listed here. Any of the operators terms and conditions which are different to those listed here are to take precedence for that booking.
Any complaints regarding the services or information provided by jetXtra.uk.com should be made in writing, all letters should be written in English and all replies will be in English. Complaints will be taken seriously and the complainant can expect a response within 28 days after receipt of letter.
All agreements between the passenger and SPORTING EVENTS GLOBAL LIMITED trading as jetXtra.uk.com shall be governed by English Law and within the exclusive jurisdiction of English Courts.
Air carrier liability for passengers and their baggage (Regulation (EC) 261/2004)
Compensation in the case of death or injury
There are no financial limits to the liability for passenger injury or death. For damages up to 100 000 SDRs the air carrier cannot contest claims for compensation. Above that amount, the air carrier can defend itself against a claim by proving that it was not negligent or otherwise at fault.
If a passenger is killed or injured, the air carrier must make an advance payment, to cover immediate economic needs, within 15 days from the identification of the person entitled to compensation. In the event of death, this advance payment shall not be less than 16 000 SDRs.
In case of passenger delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures.
The liability for passenger delay is limited to 4 150 SDRs.
In case of baggage delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures.
The liability for baggage delay is limited to 1 000 SDRs.
Destruction, loss or damage to baggage
The air carrier is liable for destruction, loss or damage to baggage up to 1 000 SDRs. In the case of checked baggage, it is liable even if not at fault, unless the baggage was defective. In the case of unchecked baggage, the carrier is liable only if at fault.
Higher limits for baggage
A passenger can benefit from a higher liability limit by making a special declaration at the latest at check-in and by paying a supplementary fee.
Complaints on baggage.
If the baggage is damaged, delayed, lost or destroyed, the passenger must write and complain to the air carrier as soon as possible. In the case of damage to checked baggage, the passenger must write and complain within 7 days, and in the case of delay within 21 days, in both cases from the date on which the baggage was placed at the passenger’s disposal.
Liability of contracting and actual carriers
If the air carrier actually performing the flight is not the same as the contracting air carrier, the passenger has the right to address a complaint or to make a claim for damages against either. If the name or code of an air carrier is indicated on the ticket, that air carrier is the contracting air carrier.
Time limit for action
Any action in court to claim damages must be brought within two years from the date of arrival of the aircraft, or from the date on which the aircraft ought to have arrived.
Basis for the information
The basis for the rules described above is the Montreal Convention which is implemented in the Community by Regulation and national legislation of the Member States.